Frequently Asked Questions.
1. General Questions
Q1. What are Productized Technology Services?
A: Technology Productized Services involve partnering with a third-party provider to handle IT functions such as software development, cloud management, cybersecurity, or technical support. This allows businesses to reduce costs, access specialized expertise, and focus on core operations.
Q2. What services can be Productized?
A: Common outsourced IT services include:
✔ Software Development (Web, Mobile, AI/ML)
✔ Cloud & DevOps Management
✔ Cybersecurity & Compliance
✔ IT Helpdesk & Technical Support
✔ Data Analytics & Business Intelligence
✔ QA & Software Testing
Q3. Why should we engage with PTS instead of hiring in-house?
A: Benefits include:
+ Cost Savings – No recruitment, training, or infrastructure costs.
+ Access to Global Talent – Hire experts in niche technologies.
+ Scalability – Quickly ramp up/down teams based on project needs.
+ Faster Time-to-Market – Dedicated teams accelerate development.
2. Choosing the Right Productized Service
Q4. How do we select the best PTS?
A: Consider:
+ Industry Application Experience (e.g., healthcare, fintech, retail)
+ Formal Client Reviews & Case Studies
+ Inline Security & Compliance Certifications (ISO 27001, SOC 2, GDPR)
+ Communication & Time Zone Alignment Framework
Q5. What engagement models do you offer?
A: We provide flexible models:
+ Dedicated Team – Exclusive developers for long-term projects.
+ Staff Augmentation – Fill skill gaps in your existing team.
+ Project-Based Outsourcing – Fixed-scope, fixed-price contracts.
+ Managed Services – End-to-end IT operations handling.
Q6. Can we start with a pilot project?
A: Yes! We recommend a small-scale pilot (e.g., 3–6 months) to evaluate performance before scaling.
3. Security & Compliance
Q7. How do you ensure data security?
A: We implement:
+ NDAs & IP Protection Agreements
+ Encryption (SSL/TLS, AES-256)
+ Secure Access Controls (RBAC, MFA)
+ Regular Security Audits & Penetration Testing
Q8. Do you comply with industry regulations?
A: Yes, we adhere to:
+ GDPR (Data Privacy)
+ HIPAA (Healthcare)
+ PCI DSS (Payment Security)
+ ISO 27001 (Information Security)
4. Pricing & Contracts
Q9. What’s the pricing structure?
A: Options include:
+ Time & Materials (T&M) – Pay for actual hours worked.
+ Fixed Price – Set cost for defined project scope.
+ Hybrid Model – Combines T&M and milestone-based payments.
Q10. Are there hidden costs?
A: No—we provide transparent pricing with detailed breakdowns. Any additional costs (e.g., third-party tools) are approved upfront.
Q11. Can we modify contracts mid-project?
A: Yes, contracts include flexibility clauses for scope changes, with mutual agreement.
5. Project Management & Communication
Q12. How is project progress tracked?
A: We use:
+ Agile/Scrum (Daily standups, Jira/Asana)
+ Biweekly/Monthly Reports
+ Client Dashboards (Real-time progress tracking)
Q13. What’s your response time for support issues?
A:
+ Critical Issues: <1 hour
+ High Priority: <4 hours
+ Standard Requests: <24 hours
Q14. How do you handle time zone differences?
A: We offer:
+ Overlapping Work Hours (4+ hours with your time zone)
+ 24/7 Support (For urgent needs)
6. Post-Implementation & Support
Q15. Do you provide maintenance after launch?
A: Yes! We offer:
+ Bug Fixes & Updates
+ Performance Optimization
+ Security Patches
Q16. What if we’re unsatisfied with the service?
A: We have a risk-free exit clause with knowledge transfer support.
7. Industry-Specific Outsourcing
Q17. Do you have experience in our industry?
A: We’ve served:
+ Healthcare (EHR systems, HIPAA compliance)
+ Fintech (Blockchain, fraud detection)
+ Retail (E-commerce platforms, inventory AI)
Q18. Can you integrate with our existing tools?
A: Yes—we’re compatible with ERP, CRM, and legacy systems (SAP, Salesforce, etc.).
Next Steps
📞 Contact Us: work@metesys.com
🌐 Explore Case Studies: www.metesys.com