Comprehensive Services Framework with Value Added Products.
To maximize revenue and customer retention, IT service providers can bundle core products with value-added services (VAS). Below is a detailed breakdown of scalable offerings across key domains.
1. Cloud & Infrastructure Services
Core Products
- Managed Cloud Hosting (AWS/Azure/GCP)
- Backup-as-a-Service (BaaS)
- Disaster Recovery (DRaaS)
- Virtual Desktop Infrastructure (VDI)
Value-Added Services
✔ Cloud Cost Optimization Audits (Monthly reports + savings recommendations)
✔ Security Hardening (CIS Benchmark compliance)
✔ Multi-Cloud Migration Strategy (Assessment + roadmap)
2. Cybersecurity Services
Core Products
- SOC-as-a-Service (24/7 Threat Monitoring)
- Vulnerability Scanning (Automated pentesting)
- Endpoint Detection & Response (EDR)
- Phishing Simulation Tools
Value-Added Services
✔ Compliance Certification Support (GDPR, HIPAA, SOC 2 prep)
✔ Dark Web Monitoring (Alerting for leaked credentials)
✔ CISO Advisory (Fractional security leadership)
3. AI & Automation Services
Core Products
- AI Chatbots (GPT-4/LLM-powered)
- Document Processing Automation (Invoice parsing, contract review)
- Predictive Maintenance (IoT + ML for equipment)
Value-Added Services
✔ Custom Model Training (Domain-specific fine-tuning)
✔ Human-in-the-Loop (HITL) Oversight (For critical decision validation)
✔ API Integration (Slack/MS Teams/Zapier connectors)
4. DevOps & Software Engineering
Core Products
- CI/CD Pipeline Setup (GitHub Actions/Jenkins)
- Kubernetes Managed Services
- Microservices Architecture Consulting
Value-Added Services
✔ Developer Training (Terraform/Ansible workshops)
✔ Performance Benchmarking (Load testing + optimization)
✔ Greenfield App Development (MVP in 30 days)
5. Data & Analytics Services
Core Products
- Business Intelligence Dashboards (Power BI/Tableau)
- Data Lake/Warehouse Setup (Snowflake/BigQuery)
- Customer 360° Platforms
Value-Added Services
✔ Data Governance Frameworks (Policies + stewardship training)
✔ Predictive Analytics Modeling (Churn/CLV forecasting)
✔ Cleansing & Enrichment (Third-party data integration)
6. Industry-Specific Bundles
A. Healthcare IT
- Core: HIPAA-compliant telehealth platforms
- VAS: Patient data anonymization services
B. FinTech
- Core: Fraud detection APIs
- VAS: Regulatory sandbox testing
C. E-Commerce
- Core: Headless CMS implementations
- VAS: Dynamic pricing algorithm consulting
7. Hardware + Software Hybrid Products
Core Products
- IoT Starter Kits (Preconfigured sensors + dashboard)
- Edge AI Appliances (NVIDIA Jetson-based solutions)
Value-Added Services
✔ Remote Device Management (Over-the-air updates)
✔ Predictive Failure Alerts (ML-based maintenance scheduling)
8. Subscription-Based Support Services
Tiered Offerings
| Tier | Features | Price |
|---|---|---|
| Basic | 8×5 email support | $99/mo |
| Professional | 24/7 phone + SLAs | $499/mo |
| Enterprise | Dedicated engineer | Custom |
Add-Ons
- Priority Bug Fixes (4-hour response guarantee)
- Architecture Review Sessions (Quarterly)
Implementation Playbook
- Productize
- Define scope boundaries (what’s included/excluded)
- Create service catalogs with SKUs
- Price
- Use cost-plus or value-based pricing models
- Offer annual prepay discounts (e.g., 10% off)
- Deliver
- Build playbooks for repeatable implementation
- Automate provisioning where possible
- Upsell
- Identify expansion opportunities (e.g., “Your BI dashboard could add real-time inventory alerts for $200/mo”)
Key Metrics to Track
- Attach Rate: % of clients purchasing VAS
- Annual Contract Value (ACV) Lift from add-ons
- Reduction in Time-to-Delivery via standardization
Secure Cloud Foundation
- Core Product: AWS Landing Zone setup ($5k one-time)
- VAS Options:
- +$500/mo for CloudTrail monitoring
- +$300/mo for backup policy configuration
Why This Works:
- Clients get predictable pricing
- You achieve higher margins on services
- Recurring revenue streams replace one-off projects
🚀 Pro Tip: Use loss-leader pricing on core products to drive VAS adoption (e.g., free migration assessment that uncovers optimization opportunities).
Need help packaging your services? www.metesys.com to develop your productized menu.